The franchised La Quinta by Wyndham location in Hollywood, Florida is seeking a Front Desk Agent (Franchise) to join its team at the La Quinta by Wyndham Ft. Lauderdale - Airport​. **The Role** We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. **What you'll do** + Perform all check-in and check-out tasks. + Manage online and phone reservations. + Inform customers about payment methods and verify their credit card data. + Register guests collecting necessary information (like contact details and exact dates of their stay). + Welcome guests upon their arrival and assign rooms. + Provide information about our hotel, available rooms, rates and amenities. + Respond to clients’ complaints in a timely and professional manner. + Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. + Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. + Upsell additional facilities and services, when appropriate. + Maintain updated records of bookings and payments. **You'll be successful if you have** + Work experience as a Hotel Front Desk Agent, Receptionist or similar role. + Experience with hotel reservations software, like Synxis. + Understanding of how travel planning websites operate, like Booking and Expedia. + Great customer service attitude. + Excellent communication and organizational skills. **Required Qualifications/Experience** + Hotel Front desk: 1 year (Required). **Benefits** + 401(k) matching, Health insurance, Vision insurance, Dental insurance, Vacation time, Employee discounts. **APPLY (https://www.indeed.com/jobs?q=LA+QUINTA&l=Hollywood%2C+FL&from=searchOnHP%2Cwhereautocomplete&vjk=c284d6f5b5db1580)** **Brand:** La Quinta by Wyndham **Location:** Hollywood, Florida, United States, 33020 **Employment Status:** Full-time **Pay: $14-$16 hour** This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting. If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities. Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities. None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions. Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: Mycareer@Wyndham.com with the job title and location to which you are applying, and we will do our best to assist. Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.