Front Desk Agent

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: United Arab Emirates - Dubai

Reporting To: Front Desk Duty Manager

DescriptionThe Front Desk Agent is responsible for welcoming and bidding farewell to residents and guests in a friendly and caring manner, in accordance with Kempinski's procedures and standards.  They must always display a professional and positive image of the residence, as they play a crucial role in the first and last impression that residents and guests receive.

Key ResponsibilitiesUnder the guidance of the Front Desk Duty Manager\nWelcoming arriving residents & guests as well as assist departing residents & guests in a friendly and caring manner according to the Kempinski standards. \nAnswer all residents & guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. \nMay be handling but not exclusively confidential information & messages, residents & guests calls, organizing different services or dealing with a complaint. \nSupports and assists other departments.\nEnsures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.\nInform and co-ordinate with other operating departments matters which may concern them.\nCheck all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.\nMaintains appropriate standard of conduct, dress, uniforms, hygiene, appearance and posture.\nEnsures that all residence information is kept accurately and up to date.\nPromotes in house sales and facilities to maximize residence revenues.\nUnderstands and carries out duties in line with Residence Emergency Procedures.\nCo-ordinates/assists security personnel in all related matters.\nResponds promptly to any operational requests from residence sections.\nConduct efficient hand-over with coming team member.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.\n

Key Responsibilities \nEligible for a working permit in country of hire \nHigher College and or Hotel Management \nMinimum 2 years Front Office position \nPreferably within a 5-star property or residences  \nProven track record with good progression.\nMature & Customer focused.\nAbility to work and communicate in a multinational environment\nFluent in English (verbally and written)\nAny additional language is a plus

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About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.