Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The Sandman is an ideal launch pad for exploring Sonoma Wine Country. An affordable and inviting option among Santa Rosa, California hotels, Sandman is located just off US-101, mere minutes from the area’s best wineries and breweries, dining, outdoor activities and downtown businesses. Channeling a tropical-meets-Californian-bohemian flare, the Pool House & Bar offers refreshing cocktails with an al fresco ambiance. Sandman’s year-round heated pool and hot tub encourage lingering afternoons in the sunshine. Our spacious Backyard is complete with adirondack chairs, fire tables, a bocce court, and cornhole. Overview The Front Desk Agent is the face of the Sandman Hotel and is responsible for providing exceptional guest service from the moment guests arrive until they depart. This role requires a professional, friendly, and courteous demeanor and a commitment to ensuring a memorable guest experience. Key Responsibilities: Greet, register, and assign rooms to guests promptly and professionally. Handle guest check-ins, check-outs, and payment processing accurately. Respond to guest requests, concerns, and complaints in a timely and courteous manner. Provide guests with hotel information, directions, and recommendations for local attractions and restaurants. Answer and manage phone calls and guest inquiries. Maintain accurate records and complete administrative tasks, such as updating guest profiles, confirming reservations, and guest requests. Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guest arrival. Promote and upsell hotel services, amenities, and special packages. Ensure the front desk and lobby area are clean, organized, and welcoming at all times. Follow all safety and security policies and procedures. Qualifications High school diploma or equivalent required. Previous experience in hospitality, customer service, or front desk is an asset. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve guest issues effectively. Proficient in computer systems and hotel management software (experience with Opera or similar preferred). Must be available to work flexible hours including evenings, weekends, and holidays. Professional appearance and demeanor. Compensation Range The compensation for this position is $18.00/Hr. - $20.00/Hr. based on qualifications and experience.