Job Title: Customer Experience Associate Job Description We are seeking a dynamic Customer Experience Associate who will engage with customers, build strong relationships, and possess extensive knowledge of our product offerings. The role involves ensuring each customer receives exceptional service by creating a welcoming environment, educating them on the sales process, assessing their needs, and matching products to their preferences. Responsibilities + Greet and acknowledge each customer while providing them with a friendly and informative environment. + Assist clients in selecting slabs that meet their project requirements. + Coordinate marketing and outreach efforts to architects, designers, homebuilders, and the general public. + Aid dealers, such as fabricators, with the sales and ordering process. + Perform duties promptly, including answering phones, organizing the designer room, filing paperwork, and addressing customer inquiries. + Attend scheduled training sessions and maintain showroom literature. + Maintain showroom appearance and assist with market research and new customer contacts. + Attend events and training outside of showroom hours. + Provide and encourage outstanding customer service. + Assist walk-in clients and customers with product selection. + Sell additional product lines and upgrades. + Answer telephone calls and maintain existing customer relationships. + Walk with customers from the showroom to the warehouse. + Tag selected slabs in Stone Profits and verify material availability and location in the warehouse. + Follow through with ongoing customer accounts. Essential Skills + Proficient in customer service and administrative support. + Strong computer literacy with Microsoft Office Suite. + Good phone presence and friendly demeanor to walk-in customers. + Sales and customer service orientation. Additional Skills & Qualifications + General computer literacy with data entry and internet-based information. + Technical sales knowledge of granite, marble, and plumbing fixtures is a plus. + Some college-level education or a Bachelor's Degree in a related industry preferred. + Minimum of 1 year of customer service and/or inside sales experience. Work Environment The work environment is a typical office and showroom sales setting. Employees are regularly required to stand and walk for prolonged periods, with a full range of body movements necessary for handling objects and equipment, bending, reaching, and crouching. Occasionally, bending for filing is required. Employees must be able to work Saturdays and lift up to 25 lbs. Pay and Benefits The pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Portland,OR. Application Deadline This position is anticipated to close on Jul 22, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.