**Job Summary:** We are seeking an experienced **[4+ years]** to join our Production/Application support team. The ideal candidate will bring a blend of good technical skills [ **Unix, SQL, ITIL, Autosys** ] **Key Responsibilities:** + Provide **L2 production support** for mission applications, ensuring high availability and performance. + **Monitor and resolve incidents** related to batch failures. + **Engage with operations, traders, quants, development teams** to understand and resolve production outages/issues. + Proactively manage alerts, logs and jobs using **Autosys, Unix tools, and monitoring platforms** [ **ITRS/AWP** ]. + Maintain and improve knowledge bases, SOPs, and runbooks for production support. + Perform initial **root cause analysis [RCA]** , conduct post incident reviews, and drive permanent resolutions. **Required Skills & Qualification:** + Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field. + 4+ Years of experience in application production support. + Strong hands-on experience with. + Unix/Linus [ scripting, file manipulation, job control] + SQL [ MSSQL] + Job Schedulers like Autosys. + Log analysis tools. + Excellent analytical and problem-solving skills , with the ability to work in a time-sensitive environment. + Effective communication and stakeholder management skills across business and technical teams. + Experience with ITIL processes, including incident, problem and change management. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.