Come and work with us.

 

We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

 

Our client is a global leader in insurance broking and risk management, bringing global, national, and industry-specific solutions.

 

As a Team Manager in this project, your daily responsibilities will include:

 

Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed. Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action and using performance management tools to manage any shortfall. Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs. Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values. Provide clear direction and guidance to ensure consistent achievement of key performance metrics. Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices. Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed. Coach, develop, and motivate Advisors by providing them with the skills and knowledge to perform their jobs, together with opportunities for skills expansion and career development. Continuously monitor Advisor interactions in line with compliance via deskside or remote monitoring across a sample of transaction types, ensuring performance metrics are consistently achieved. Ensure accurate and timely communication of any client/campaign issues to the Operations Manager. Ensure appropriate actions are taken to improve client satisfaction survey scores. Train the team and new hires in procedures and compliance as per client’s needs. ‎

To succeed in the role, you will need to have:

 

Proficient level of French (C2) Proficient level of English (At least C1) Training and mentoring skills Evidence of effective interpersonal, coaching, and leadership skills Excellent telephone, keyboard, verbal, and written communication skills Good numeric and verbal reasoning skills Effective time management Ability to organize, prioritize, set priorities, and multi-task Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal  Availability to work 100% from Sete Rios site – mandatory Availability to work from 9 AM to 6 PM, Monday to Friday – mandatory

 

Knowledge/abilities

 

People-oriented Sales skills Experience with policy work Early adopter of technology Dependable, reliable, and able to perform duties with minimum supervision Ability to interact positively with staff at all levels

 

Education and experience

 

Bachelor’s degree or directly related work experience Computer literate – word and excel intermediate level Benefits.

 

Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today!