Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team offers an unmatched blend of pioneering technologies, convenient purchasing options, and pharmaceutical services through our top-rated brands. For more information, please visit www.thermofisher.com.  

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.  

Key Responsibilities:  

Be a role model and provide outstanding customer service experience to our external customers and internal collaborators in the field of administration, order management, quotations, master data.  

Attend to complex customer requirements, handle user problems, process and follow up on all relevant requests in accordance with the division’s guidelines. Coordinate with sales and commercial, distribution, and finance teams to meet customer needs or resolve issues in a timely manner.  

Become proficient in Customer Relationship Management systems.  

Enforce to company policies, operational regulations and departmental training guidelines.  

Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.  

Play a key role on assignments/projects as the need arises by business expectations.  

Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and chip in to new joiner trainings.  

Use relevant daily customer service reports.  

Assess individual customer requirements and if required activities to appropriate partner departments.  

In order to meet the requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.  

Skills:  

Demonstrate integrity and compliance.  

Display attention to detail and accuracy.  

Good problem-solving skills and ability to multitask under tight deadlines.  

Show self-motivation, enthusiasm, a positive attitude, and thrive as a standout colleague.  

Strong written and verbal communication skills.  

Good organizational skills and the ability to prioritize workload effectively.  

Demonstrate judgment, diplomacy in dealing with internal and external customers.  

Work on own initiative on daily routine tasks as well as solving system issues.  

Capacity to handle uncertainty, take action even with limited information, take ownership of tasks and understand the broader context, demonstrate a positive and proactive problem-solving approach.  

Competent Microsoft Office user.  

Experience:  

A minimum of 2-3 years’ customer service experience required, preferably in an SSC/multinational/office environment  

Experience with ERP systems preferred but not essential.  

Education:  

Requires a Bachelor’s Degree, preferably in Business Administration or Scientific field or the equivalent knowledge and experience  

Working Conditions:  

This position requires repetitive typing, considerable interaction on the teleconferences and regular use of a computer.  

Most of the other physical demands are typical with those associated with an office environment.  

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.  

What We Offer: 

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.