Job Title: Freight Support Specialist

Schedule: Monday-Friday / 8am-5pm

Job Description

We are seeking a detail‑oriented and customer‑focused team member to support our Wholesale, Retail, and Freight Only operations. This role helps ensure accurate paperwork, smooth delivery processes, and strong communication with drivers and carriers.

Key Responsibilities:Process and manage complex paperwork requests, including Bills of Lading and Delivery Tickets.Ensure drivers and third‑party carriers complete delivery confirmations accurately and on time.Communicate regularly with drivers and carriers (phone, text, email) to maintain strong data‑entry compliance.Provide application support and basic troubleshooting; escalate technical issues when needed.Support system updates, application improvements, and related initiatives.Identify trends in paperwork or data‑entry errors and provide coaching to users.Prepare reports on driver and carrier performance and entry accuracy.Use available reports to troubleshoot issues and complete tasks.Review entries for accuracy and completeness.Assist with ad‑hoc order entry into internal systems, ensuring precise data.Participate in stretch assignments as needed.Model and support company values while delivering excellent service.Follow all company policies, procedures, and regulatory requirements.Perform other duties as assigned.Qualifications:High school diploma required; Bachelor’s in Business or Supply Chain preferred.Minimum 2 years of experience in customer service or logistics.Preferred Knowledge & Experience:Strong Microsoft Office skills, especially Teams and Excel.Ability to learn and understand systems quickly.Strong problem‑solving skills supporting business operations.Familiarity with fuel and trucking industry terminology.Experience with Bills of Lading and general logistics processes.Tableau experience is a plus.Job Type & Location

This is a Contract to Hire position based out of Knoxville, TN.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Knoxville,TN.

Application Deadline

This position is anticipated to close on Apr 1, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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