Job Title: Fraud HR Assistant Specialist

Job Description

This position focuses on reviewing, validating, and managing bereavement claims with accuracy, professionalism, and empathy. The role involves working closely with mortuary and funeral service providers, internal partners, and associates to ensure claims are processed with integrity and within established service-level agreements. The position operates Monday through Friday during standard business hours aligned to the candidate’s time zone, typically between 7:00–9:00 AM start and 4:00–6:00 PM end times.

Responsibilities

Conduct deep-dive investigations into bereavement claims to ensure accuracy and compliance.Engage in seek-to-understand conversations with employees as part of the investigations.Manage a caseload of approximately 25 cases per week, ensuring timely follow-up and resolution.Meet the team’s current SLA of 10 business days to close a case.Professionally engage with mortuary and funeral sites to verify information.Take inbound and make outbound calls to employees, providers, and other stakeholders using established communication systems.Partner with the Worldwide Operations Security team on claim integrity and site-related escalations.Coordinate with My HR Live Support team, which handles initial frontline conversations before cases transition to the investigation team.Participate in a structured 5-week training, nesting, and ramp period, aiming to achieve 75% of case expectations by the end of the ramp period and reach full productivity and SLA compliance after training.

Essential Skills

Ability to conduct interviews with professionalism and tact, ensuring interactions are respectful and objective.Strong time management and organizational skills.Capability to independently manage all aspects of a case.Professional communication skills, both verbal and written, especially in difficult or sensitive conversations.Curiosity and a 'seek to understand' mindset.Experience in Human Resources, investigations, loss prevention, or similar analytical roles.Strong reading comprehension, writing, and analytical abilities.Critical thinking and deep dive problem-solving skills.Ability to navigate multiple systems and tools simultaneously.Proficiency with Microsoft Office, including Excel and Microsoft 365.

Additional Skills & Qualifications

Prior investigative experience in HR, security, loss prevention, compliance, etc.Experience handling sensitive or confidential information.Familiarity with high-volume case management environments.

Work Environment

This position is 100% remote, providing flexibility to work from home while collaborating with a dedicated team.

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 19, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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