Description

The Fraud Risk Analytics Manager is accountable for monitoring and developing fraud risk strategies for Debit Card and will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk from origination.  Responsibilities include evaluation of new tools and processes to enhance detection, reporting on overall Fraud losses and trends in addition to monitoring strategy performance, analyze data and develop fraud rules to mitigate and prevent fraud losses and work with Vendor to implement fraud rules. Reconcile numerous metrics and condense/summarize performance for our Executives and Business Partners.  The candidate will drive reductions in fraud losses through development of data driven solutions, which requires strong SLQ/SAS, analytic and problem solving skills,  implementation and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Product team and external vendors.

Primary responsibilities include:

Monitor and develop fraud strategies, tools, processes, models to deliver superior fraud detection while balancing approval rate and product P&L impactsAssess new and existing products and services for fraud risk and propose mitigating controlsStrong partnership with vendors and Product team effectively managing the fraud controls for new-account applicationEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy StandardsDevelop, implement, monitor and provide performance tracking of fraud strategies and fraud prevention tools and processesConducts ongoing analysis to identify root cause of fraud trends and propose potential solutionsEffectively manages competing priorities of requests working under strict deliverables

Required Skills/Experience:

Advanced skills using data extraction/mining tools (data processing and analysis) such as SQL, SASKnowledge of the fraud life cycle, industry trends and fraud tools/solutions Previous experience with managing fraud risk at another financial institutionProficient with Microsoft Office applications; Advanced Excel and PowerPoint Strong problem solving and analytical skills preferably in Financial Services industryExcellent communications (oral and written), interpersonal / business partnering, and organizational skills

Preferred Skills/Qualifications:

Experience with the project management lifecycle through Agile

Education

Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline

Master degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline preferred

Hours & Work Schedule

Hours per Week:  40Work Schedule:  8:30am - 5:00pm, Monday - Friday

Candidates must currently be a US Resident to be eligible for this role.

Please not the US Immigration sponsorship or work visa is not available for this position and candidates must have permanent authorization to work in the US.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.