Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Fraud Operations Investigation Officer.

Principal Responsibilities

In this role you will

Act as Subject Matter Expert (SME) station at Distribution branches to proactively combat financial crime and protect customers from fraud and scam activityMonitor high-risk transactions and behavioural alerts using fraud detection systemsContact customers via telephone or face-to-face at branches to validate suspicious transactions and identify potential scamsEducate customers on scam red flags and persuade potential victims to refrain from transferring funds to fraudstersCollaborate with law enforcement for the prevention/intervention of scam cases and monitor suspicious money mule activitiesPartner with the offshore fraud operations team to ensure effective and efficient fraud detection and investigation functions. Ensure thoroughness, accuracy and compliance with all relevant regulations and internal policiesCommunicate information on the most significant investigations and related mitigating actions to support and facilitate a strategic appraisal of the relevant risksStay abreast of industry trends and developments related to bank fraud and implement best practices to mitigate risks