**Responsibilities** + Develops, test, supports and executes fraud attack treatment process in collaboration with Operations, Policy and Analytics. + Supports business analysis and workflow requirements to increase efficiency and effectiveness + Works to ensure operational processes are integrated and effective across the organization by representing the team on business projects. + Works closely with partners across the utility to perform analysis on various business processes with a focus on operational efficiency and effectiveness. + Work to define and articulate analysis requirements. + Performs validation of reporting metrics and calculations to determine that business needs are being met and if updates/corrections are required. + Participate with cross-functional teams to create and implement new/updated Analysis. + Strong communication with stakeholders within supported business area(s). + Influences decision making by providing fact based advice and counsel. + Evaluates efficiency of existing information/reporting and suggests improvements. + Mentors lower level analysts. + Acts as liaison between business users and technologists. + Good understanding of both business requirements and technology with ability to explain business needs to technologist to guide projects to completion. + Designs/analyzes moderately complex reports to satisfy management requirements. + Influences decisions through advice, counsel and/or facilitating services to others in area of specialization. **Qualifications** + 6+ years’ experience + SAS & SQL skills required + Knowledge of Citi Cards or Retail Fraud processes and terminology is preferred, but not required. + Strong, creative problem solving skills (analyze and troubleshoot reports/data to ensure accuracy). + Experience in Tableau and COGNOS reporting preferred but not required. + Strong organization and planning skills. + Strong interpersonal skills (interact with various levels within the organization). + Experience in translating business needs into actions and results. Bachelor degree is required or equivalent combination of education and experience. ------------------------------------------------------ **Job Family Group:** Decision Management ------------------------------------------------------ **Job Family:** Data/Information Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.