_We’re looking for a_ **_Fraud & Investigation Senior Analyst_** _to join our at MBPS. In this role, y_ _ou will plays a critical role in upholding our mission of maintaining trust and integrity by identifying fraud patterns, mitigating risks, and recommending strategic controls. Analysts in this role will gain exposure to high-impact cases, cross-functional collaboration, and advanced fraud detection tools. It’s a chance to grow analytical expertise while directly contributing to a safer and more resilient financial environment._ **Position Responsibilities:** + Monitor Fraud Alerts, trends and review transactions with various tools used by Fraud Team + Verify statements requested by the other financial institutions. + Make outgoing calls to clients for transaction verification + Work directly with business unit in response to issues and questions regarding fraud related processes + Flexibility to work overtime during high volume situations. **Required Qualifications:** + At least 2 years of work experience in fraud operations, with familiarity in fraud trends, electronic money transfers, and vendor transactions. Understanding of various types of scams is essential. + A minimum of 6 months of proven **experience handling client interactions via outbound and inbound calls** , particularly in high-risk or sensitive cases. + Familiarity with fraud tools and applications. + College/University graduate preferably with a degree in Banking and Finance, Management, or any business-related course + The Fraud Department operates in a 24/7 environment and candidates should be flexible to work on weekends, statutory holidays, shifting schedule and is willing to work overtime during high volume situations or emergencies. **Preferred Qualifications:** + Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information. + Ability to compose a grammatically correct, clear and concise email + Candidate must demonstrate problem solving skills. + Ability to apply sound judgment with strong decision-making skills. + Ability to handle sensitive information and maintain its confidentiality + Dealing with and balancing multiple items/tasks of high priority + Supports organizational goals to reduce and/or eliminate risks, specifically on fraud + Make recommendations for process improvements + Empowered to make decisions on exception requests when it is in the best interest of both the client and business, using sound risk assessment. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido