Company Description

Rank International (Part of Rank Group) is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha. 

Our goal is to provide entertainment to our customers with our websites and apps so that they can access our products from their mobile phones, tablets and computers. We offer our own bingo and slots software and also more than 2000 games from the best game providers. With offices based in Ceuta, Malta & Spain we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets!

Look at our careers site to find out more: https://careers.rank.com/ 

Job Description

 

Fraud and Payments Executive

Are you detail-driven, risk-aware, and passionate about protecting customers and company assets? Join our Fraud & Payments team as a Fraud and Payments Executive, where you'll play a key role in safeguarding revenue and delivering best-in-class fraud prevention.

What You’ll Do:

Monitor new and existing accounts for fraud alerts and escalate concerns appropriatelyConduct due diligence on customer card and personal detail changesApprove manual payments (CHAPS & Transfers) and screen omnichannel transactionsReview and process chargebacks, highlighting any anomaliesManage duplicate accounts and ensure compliance with terms and conditionsScreen and approve Credit/Debit Card and E-Wallet withdrawalsInvestigate missing payment queries and escalate non-user errorsRespond to customer emails and close accounts within SLA guidelinesValidate customers by collecting KYC documents in line with proceduresReview linked accounts, whitelist devices, and monitor Iovation alertsPerform VIP account checks and support the customer contact centre when neededUphold our commitment to protecting young and vulnerable individuals through responsible gambling practices

QualificationsExperience within a customer service environment and/or fraud analysisRelevant experience within an online environment either with an operator or payments company or other relevant companyExperience working to strict fraud prevention-related goals and objectivesExperience working with other operational departmentsBasic Microsoft OfficeRelevant qualifications would be a distinct advantage

Additional Information

#LI-MS1 #LI-Onsite

 

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

 

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

 

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.