_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels **Your day to day** **ROLE & RESPONSIBILITIES** **:** **Therapeutic Massage:** Perform a variety of massage techniques, including Swedish, deep tissue, hot stone, aromatherapy, Reflexology, Sports Massage, Thai and other specialized treatments. Customize massage sessions to meet the individual needs and preferences of each guest. Maintain a high standard of technique and professionalism during treatments. **Client Consultations:** Conduct thorough consultations with guests to assess their health history, specific concerns, and desired outcomes. Provide recommendations for appropriate massage treatments and aftercare. **Spa Environment:** Create a serene and welcoming spa environment that promotes relaxation and tranquility. Ensure that treatment rooms are clean, well-organized, and properly stocked with supplies. Set up and sanitize equipment and tools before and after each treatment. **Guest Experience:** Greet guests warmly and professionally, guiding them through the spa experience. Explain treatment options, procedures, and expected outcomes to guests. Ensure guests are comfortable and address any concerns or special requests promptly. **Compliance and Safety:** Adhere to all local and state regulations governing massage therapy. Maintain the highest standards of hygiene and sanitation. Uphold confidentiality and privacy standards for guest records and discussions. **Product Knowledge:** Stay informed about spa products, treatments, and enhancements offered by the hotel. Assist guests in selecting appropriate products for their home care routines. **Team Collaboration:** Collaborate with other spa professionals, including aestheticians, nail technicians, and wellness experts, to offer comprehensive wellness experiences. Attend team meetings and training sessions to enhance skills and stay updated on industry trends. **What we need from you** + Certification or diploma in Massage Therapy, Beauty Therapy, or a related field from a recognized institution. + Minimum 1–2 years of experience as a Spa Therapist in a hotel, resort, or wellness center. + Knowledge of a wide range of treatments, techniques, and spa products. + Strong communication and interpersonal skills. + Professional appearance and excellent customer service skills. + Ability to maintain confidentiality and remain calm under pressure. + Fluent in English; additional languages are an advantage. + Flexible with working hours, including weekends and holidays. **What we offer** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.