_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** We are seeking a part time Hotel Night Auditor to become a part of our team! Job requires a minimum of one year in the hospitality industry or a minimum of 1 year in customer service. Benefits such as IHG Hotel discounts and more are available after 90 days of employment. Work schedule is from 11pm-7am. Applicant must be available weekends. **Your day to day** + **Register and assign rooms to guests** + **Book guest hotel reservations.** + **Confirm phone and online reservations** + **Respond to guest needs, requests, and complaints** + **Communicate pertinent guest information to designated departments** + **Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.** + **Reconcile and complete all daily Front Desk Agents' work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings/issues to the GM.** + **Run all night audit functions consistent with closing out all daily transactions and preparing for the following day's operations.** + **Process advance deposit transactions** + **Send necessary requested/mandatory reports to management** + **Register guests to the hotel, verifying reservation, personal information, and securing payment information.** + **Provide guests with information regarding hotel facilities and local attractions.** + **Answer and route calls as appropriately** + **Checks and Responds to front desk hotel email** + **Promote the IHG brand loyalty program and provide recognition and benefits to all members.** + **Anticipate guests' needs and respond timely, appropriately and in a friendly manner.** + **Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level** + **Responsible for cash drawer contents and transactions during shift** + **Maintain appropriate market inventory levels, restocking when necessary** + **Handle confidential information, including guest records, with a high degree of integrity** + **Call in and open tickets with Opera, Property Management System, or System support during the overnight hours if system fails or issues occur.** + **Keeping front desk clean and organized** + **Follow and abide the company policies, and safety procedures** + **Assist with other duties as assigned.** **What we need from you** + **Previous experience in customer service, front desk service, or other related fields** + **Computer literacy, including familiarity with PMS software** + **Ability to build rapport with guests** + **Able to work independently and desire to participate as part of a team** + **Demonstrate genuine care for guests, employees, and management.** + **Strong organizational skills** + **Excellent communication skills, and customer service skills with a friendly and professional demeanor.** + **Strong phone etiquette and ability to handle phone systems effectively** + **Familiarity with hotel/property management systems** + **Ability to handle guest relations and provide assistance as needed** + **Able to work independently and desire to participate as part of a team** + **Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations** + **Ability to be considerate by being respectful, accommodating, and perceptive. Be reliable by being professional, a team player and resourceful.** **What we offer** **•** **Pay: $17.00 - $18.00 per hour** **•** **Expected hours: 24-32 per week** **•** **Dental insurance** **•** **Health insurance** **•** **Employee discount** **•** **Paid time off** **•** **8 hour shift** **Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.** At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.