**Description:** **Alila** **means “Surprise” in Sanskrit, which suitably describes the refreshing character of our properties and the reaction of our guests when they stay with us.** **OUR PURPOSE** _We care for people so they can be their best_ **Care comes from a place of empathy and authentic human connection. We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment — engaged, fulfilled, and ready to take on the world.** **BRAND TARGET** _Well-traveled guests seeking reflection and impactful connections_ **BRAND PROMISE** _To craft rare and intimate experiences_ **BRAND PRINCIPLES** _Contemporary expression of centuries-old traditions_ _Authentic experiences on the road less traveled_ _Sustainable, community-enriching mindset_ _World-class service from local experts_ **GUESTS NEED** _To relax, recharge, and re-energize_ **PROPERTY TIER** _Luxury_ **PORTFOLIO** _Boundless_ **FINANCIAL ACCOUNTABILITY** + _Can operate the cashier system as per the company standards;_ + _Operate the POS system as per the company policy (no access to Void and Manager Reports)._ **CONDITIONS OF WORK** + _Work in a variety of Food & Beverage environments including indoor and outdoor conditions, as well as exposure to smoky environments and harsh variations in weather conditions;_ + _Some heavy lifting may be required while on duty._ **ROLE OVERVIEW** + _Makes sure that the guests feel always at ease and find everything to their taste;_ + _Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards;_ + _To be honest and reliable;_ + _Co-operates with the rest of the team for a smooth operation;_ + _Has a good knowledge of the food and beverages served in the restaurant / bar;_ + _Serves food and beverages to guests according to the sequence of service learnt during training;_ + _Performs various incidental duties to increase guest’s enjoyment and facilitate a smooth overall operation of the dining room;_ + _Greets the guest with a warm smile and by name if possible;_ + _Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&B standards manual;_ + _Should be flexible and ready to work any shift given as per the requirement of the Outlet and Business Needs._ **MAIN DUTIES** + _To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety;_ + _To report for duty punctually, wearing the correct uniform and name tag at all times;_ + _To attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled and other related activities;_ + _To respond to any changes in the restaurant function as instructed by the hotel;_ + _To project at all times a positive and motivated attitude and exercise self-control;_ + _To work split shifts as and when required;_ + _To be available to be cross trained in any other department of the hotel;_ + _Identify and anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information;_ + _Meet all needs and requests of guests within acceptable enterprise timeframes;_ + _Identify and take all opportunities to enhance the quality of service;_ + _Recognize guests dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Alila Jabal Akhdar guest feedback / complaint procedures SOP;_ + _Offer assistance to colleagues when required, to ensure designated work goals are met;_ + _Demonstrate trust, support and respect towards team members in day-to-day work activities;_ + _Conduct communication with guests and colleagues in a polite, professional and friendly manner;_ + _Practice high standards of personal presentation in accordance with Alila Jabal Akhdar grooming & presentation standards;_ + _Seek assistance from other team members, supervisors and managers when required;_ + _Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant;_ + _Always follow the hygiene standard, anti COVID-19 measures and policies;_ + _All team members (male/female) must be able to carry tray for food and beverage, including clearance._ **OPERATIONAL DUTIES** + _Awareness and sensitivity to the concept of luxury and quality._ + _Address special guest preferences recorded in guest history profiles._ + _Ensure Hostess Team provide quality service to the guests by responding to requests promptly, efficiently and courteously during and throughout the guest’s experience._ + _Identify and anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information._ + _Identify and take all opportunities to enhance the quality of service._ + _Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome._ + _Schedule dining reservations and arranges parties or special services for customers according to the restaurant reservations SOP._ + _Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned._ + _Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift._ + _Thorough knowledge of the menu to answer any questions the guests may have and should inform guests of any specials at time of seating._ + _Immediately shares guest name to relevant service staff directly after seating._ + _Responsible for the collection and input of any relevant guest history in profile._ + _To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned;_ + _To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department;_ + _To ensure that the Place of Work and surrounding area is kept clean, disinfected and organized at all times;_ + _To monitor operating supplies and reduce spoilage and wastage;_ + _Answers telephone within 3 rings using the Alila Jabal Akhdar standard script;_ + _Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar events, arrivals, information, sold-out items, daily specials and any other information that may be relevant to the job;_ + _Ensures that all menus, beverage lists and dock presenters are clean and in top condition in the restaurant area;_ + _To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests;_ + _Suggest to manager or supervisor any training needed to enhance performance;_ + _Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required;_ + _Report any possible theft or misuse of the property immediately to a member of management;_ + _Carry out any other reasonable duties as assigned by the Outlet Supervisor, Outlet Manager, F&B Manager, Chef de Cuisine or Senior Management;_ + _Actively collecting and sharing any guests preferences regarding their stay and their dining experiences;_ + _To handle guest allergies in professional and courteous manner with immediate reporting to F&B Manager, Chef De Cuisine and Chef and Beverage Director_ **Qualifications:** At least 2 Years Minimum experience in F&B **Primary Location:** OM-Ad Dakhiliyah **Organization:** Alila Jabal Akhdar **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** ADD000174 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.