Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep. 

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived in sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

As a Food & Beverage Team Leader serving Waldorf Astoria Maldives, assists the Restaurant Manager & Assistant Restaurant Manager with the management, direction and organization of restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. As the Food & Beverage Team Leader, you will be responsible for performing the following tasks to the highest standards.

Maintain a strong guest-first mindset, delivering proactive, timely, and personalized service while handling requests, queries, and complaints professionally.

Consistently implement and demonstrate True Waldorf Service, “Live Unforgettable,” brand standards, service delivery standards, and quality audit requirements.

Ensure mise en place, cleanliness, service flow, menus, and guest-facing materials are always in perfect condition, taking corrective action when required.

Uphold food safety, hygiene, health, fire, and workplace safety standards, ensuring accurate daily records and compliance at all times.

Ensure availability of all food & beverage items, manage alternatives during shortages, report maintenance issues promptly, and secure the outlet when closed.

Monitor outlet financial performance, control costs, manage inventory, minimize discrepancies, maximize revenue through upselling, and ensure accurate billing and cashier procedures.

Oversee beverage, F&B, linen, and equipment inventories, conduct daily and month-end counts, maintain records, and resolve discrepancies with proper approvals.

Lead by example, provide daily direction, foster teamwork, conduct training and coaching, assign responsibilities, and monitor team performance.

Support rostering, vacation planning, and manpower allocation based on reservations and occupancy to ensure optimal productivity and service levels.

Maintain strong communication with guests, team members, management, other departments, suppliers, and Hilton/Waldorf Astoria properties to support overall resort success.

Gather guest feedback, review SALT results daily, share best practices, suggest operational improvements, and implement corrective actions.

Maintain punctuality, proper uniform and grooming standards, professional relationships, and a positive, motivated attitude at all times.

 

What are we looking for?

The Food & Beverage Team Leader for Waldorf Astoria Maldives is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Passion for delivering exceptional levels of guest serviceExtensive Food & Beverage Experience within a luxury setting. Excellent communication skills, effective management, leadership, organizational and communications skillsAbility to assemble, analyze, understand integrated spread sheets and complex technical information.Strong presentations skillsPrioritization skills necessary to meet deadlinesCandidate must have a good command of spoken and written English and Chinese

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Degree/Diploma in relevant area, ideally Bachelor's degree in Hospitality ManagementLuxury resort experience

WHAT WILL IT BE LIKE TO WORK FOR HILTON?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all