An Food & Beverage Supervisor oversees the Food & Beverage service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
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\nWhat will I be doing?
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As an F&B Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:
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\n\n\n\tCheck that Guest service standards are set, implemented and monitored, and continuously evaluated\n\tSet-up of the outlet in accordance with the pre-determined standards of the operation\n\tComply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly\n\tDemonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it\n\tEnsure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied\n\tEnsure all Team Members are impeccably presented and adhere to the correct uniform standards\n\tDeal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures\n\tComplete all necessary administration in accordance with Company procedures relating to all staff members \n\tMaximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques\n
What are we looking for?
An Food & Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A warm personality, attentive and smartly presentableAn ability to listen and respond to demanding Guest needsExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitted to delivering high levels of customer serviceAbility to work under pressureFlexibility to respond to a range of different work situationsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Customer Service experience in a supervisory capacityPassion for delivering exceptional levels of Guest serviceA basic level of IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!