Supervise and coordinate the activities of the Food & Beverage team to ensure consistent, high-quality service.
Maintain luxury service standards across all outlets, ensuring guest expectations are exceeded.
Train, coach, and support associates in service techniques, menu knowledge, and guest engagement.
Assist in scheduling, monitoring attendance, and ensuring adequate coverage during peak hours.
Oversee opening and closing procedures for outlets, ensuring readiness, cleanliness, and compliance with hotel policies.
Monitor food and beverage quality, presentation, and portion control, addressing concerns promptly.
Handle guest inquiries, requests, and complaints with professionalism and efficiency.
Support financial objectives by monitoring costs, reducing waste, and promoting upselling techniques.
Ensure compliance with health, safety, and sanitation regulations.
Collaborate with culinary, banquets, and other hotel departments to ensure seamless service delivery.
Assist with inventory management and ordering of supplies.
Qualifications:Previous supervisory experience in food & beverage, preferably in a luxury hotel, resort, or fine dining environment.
Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
Excellent knowledge of service standards, fine dining etiquette, and luxury hospitality practices.
Strong problem-solving skills and ability to remain composed in high-pressure situations.
Proficiency with POS systems and basic knowledge of inventory/cost control.
Flexible availability, including nights, weekends, and holidays.
Physical Requirements:Ability to stand or walk for extended periods of time.
Ability to carry trays, move chairs/tables, and lift up to 30 lbs. as required.
Benefits: Medical, Dental and Vision Insurance 401(k) with Company Match Paid vacation and personal time 7 paid holidays per year Membership in an exclusive employee travel program with special rates at Crescent Hotels
We believe in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.
**Soon to be a Curio Collection by Hilton Properties**