The Food & Beverage Restaurant Reservations Agent is responsible for driving restaurant revenue through active reservation management, booking optimization, and digital guest acquisition. This is a commercial food and beverage role focused on maximizing covers, table yield, and brand visibility.

What will I be doing

As a Food & Beverage Restaurant Reservations Agent you will be responsible for performing the following tasks to the highest standards:

Manage all restaurant reservations across phone, email, WhatsApp, walk-ins, and booking platformsControl table allocation to maximize covers, turn times, and peak-hour revenueUpsell premium seating, special experiences, and high-value time slotsMonitor no-shows, late arrivals, cancellations, and enforce reservation policiesMaintain accurate guest profiles and booking notesManage and update all internal and external booking platformsEnsure availability, timings, menus, photos, and descriptions are accurateMonitor booking trends and optimize demandCoordinate with operations to avoid overbooking or underutilizationConvert all inquiries into confirmed reservationsFollow up on tentative bookings, groups, and event leadsHandle group reservations and pre-set menusPromote offers, themed nights, and seasonal campaignsManage daily social media messages and commentsConvert social media inquiries into bookingsPost approved promotional contentSupport campaigns, launches, and special eventsTrack reservations, covers, and no-show ratesReport booking performance insightsSupport management with demand optimization

Reservation conversion rate

 

 

KPIs

Covers vs capacityNo-show rateUpselling revenueResponse timePlatform accuracy

What are we looking for

A Food & Beverage Restaurant Reservations Agent serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and in close collaboration with Food & Beverage, Marketing, and Operations teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Minimum 2–4 years of experience in restaurant reservations, food & beverage, or guest services within a luxury hotel or high-end dining environmentProven ability to manage high-volume reservations while optimizing covers, table allocation, and peak dining periodsPrevious experience in hospitality, customer service, or as a reservation or sales agent preferred.
Minimum 2–4 years of hospitality experience, preferably in luxury hotels, fine dining restaurants, or high-end food & beverage environmentsProven ability to manage high-volume reservations in a fast-paced setting while maintaining accuracy and composureFriendly, approachable, and professional demeanor with a natural passion for guest interactionExcellent communication and interpersonal skills, delivered with confidence and luxury service etiquetteStrong sales mindset with the ability to convert inquiries into confirmed reservations and maximize dining revenueSolid understanding of reservation yield management, table allocation, and demand optimizationHighly organized and detail-oriented, ensuring precise guest profiles, booking notes, and reservation controlsAbility to multitask and perform effectively under pressure during peak service periodsExperience managing reservations across multiple platforms, including phone, email, WhatsApp, social media, and online booking systemsProficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantageAbility to analyze booking trends and support management with performance insightsExperience coordinating group reservations, pre-set menus, and special dining eventsKnowledge of food and beverage operations or similar service environments is considered an advantageStrong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilizationFlexibility to work weekends, evenings, and public holidays in line with operational requirementsHigh standards of professionalism, discretion, and commitment to luxury service excellence

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.