**Description:** The **Food & Beverage Concierge** is responsible for delivering exceptional guest service by managing dining reservations, providing personalized F&B recommendations, coordinating special dietary requests, and ensuring seamless communication between guests and restaurant/outlet teams. This role enhances the overall guest experience through prompt assistance, deep product knowledge, and a service-oriented approach. **Coordination & Communication** + Liaise with chefs, servers, and outlet managers to ensure accurate and timely delivery of guest requests. + Communicate menu changes, promotions, or special events to guests. + Manage inbound guest calls, emails, and messages related to F&B services + Anticipate guest needs and proactively offer solutions. + Handle guest complaints or concerns related to F&B services, ensuring prompt resolution. + Collect and relay guest feedback to management for service improvements. **Qualifications:** **Education & Experience** + Diploma/Degree in Hospitality Management, Hotel Administration, or related field preferred. + 1–3 years of experience in guest relations, concierge services, or F&B service (preferably in a luxury or premium environment). **Skills** + Excellent communication and interpersonal skills. + Strong food & beverage knowledge (cuisines, beverages, wine pairings preferred). + Ability to multitask in a fast-paced environment. + Proficiency with reservation or CRM systems + Strong problem-solving and guest-handling skills. **Primary Location:** IN-KL-Kochi **Organization:** Grand Hyatt Kochi **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** KOC000979 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.