As a pivotal member of our Corporate Services team, the Personnel Services Coordinator will primarily oversee and optimize our critical employee amenities: cafeteria services and personnel transportation. You will be responsible for ensuring the seamless, high-quality, and efficient delivery of these essential services, directly impacting employee satisfaction, well-being, and operational efficiency. This role requires a proactive, results-oriented professional with exceptional communication and negotiation skills, and a solid understanding of relevant regulatory frameworks specifically pertaining to food service and transportation.

You'll have...

Bachelor's degree in Administration, Industrial Engineering, or a related field; strong focus on process management, quality control, financial administration, and human-centric processes preferred. Project Management certification is highly desirable.Proven experience managing resources (human and financial), vendor relations, and delivering excellent customer service, preferably within a large corporate setting.Conversational English proficiency (Intermediate to Advanced level).Full-time availability with a Work Place Dependent schedule, requiring on-site presence.

Even better, you may have...

Exceptional Communication Skills: Assertive, persuasive communication with diverse stakeholders; strong relationship building and active listening.Advanced Negotiation Skills: Proven track record of successfully negotiating complex contracts, commercial terms, and SLAs for high-value services; adept at problem-solving and long-term vendor relationship management.Technical Knowledge & Compliance: In-depth understanding and practical application of Mexican Official Standard NOM-251-SSA1-2009 (food safety) and NOM-087-SCT-2-2017 (personnel transportation regulations); expertise in quality control and strong financial acumen.Strong Organizational & Analytical Skills: Highly organized, meticulous attention to detail, excellent time management, and proven analytical capacity to interpret data and drive results.

What you’ll be able to do…

Oversee and manage the daily operations of cafeteria services and personnel transportation, implementing robust quality assurance measures to guarantee excellence in both areas.

Lead full lifecycle vendor management and contract negotiation specifically for our cafeteria and transportation providers, including tendering, supplier selection, securing favorable commercial terms, and managing purchase orders/invoicing.

Serve as the primary point of contact for employee feedback and complaints related to cafeteria and transportation services, ensuring timely resolution and continuous service improvement.

Develop and track Key Performance Indicators (KPIs) specifically for cafeteria and transportation services, preparing clear executive reports to inform decision-making regarding these critical amenities.

Continuously identify and implement process improvements for service delivery and vendor management efficiency within the cafeteria and transportation domains.

Ensure all cafeteria and transportation services strictly comply with internal policies and external regulatory requirements, including food safety, hygiene standards, and transportation safety norms.

Provide coordination and support for corporate events as needed, often involving logistics related to catering or special transport arrangements.