Food & Drinks Supervisor (Bars)

KEY RESPONSIBILITIES

1.        Exceptional Guest Experiences

·          Take ownership of service delivery in your section to provide exceptional customer experiences, anticipating customers’ needs and making sure service sequences are followed consistently and efficiently.

·          Know your menus and recipes in detail, so you and your team can advise customers on ingredients and beverage choices

·          Prepare and serve a range of beverages, including cocktails, mocktails, spirits, wines, beers, soft drinks and garnishes, following the bar’s standard recipes

·          Create personalised cocktails and mocktails based on customer preferences

·          Make sure that food allergies and dietary requirements are treated with absolute seriousness by all Team Members in your section

·          Contribute to achieving bar revenue targets through upselling

·          Communicate effectively with the service team so that all orders are correct, well-presented and delivered on time.

·          Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed.      

2.        Great Working Environment

·          Support, train and develop your team, creating an inclusive environment  where all Team Members can thrive.

·          Deliver informative and motivational shift briefings, sharing helpful updates and feedback.

·          Assign daily work, making sure each Team Member is aware of their responsibilities, and supervising performance during the shift.

3.        Day-To-Day Essentials

·          Make sure that you and your team strictly comply with all regulations and standards, including health, safety and hygiene. 

·          Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.

·          Make sure that all transactions are recorded in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.

·          Assist in monitoring and restocking inventory. 

·          Give feedback and suggestions to the Restaurant leadership team to improve guest and team member experiences.

WHO ARE WE LOOKING FOR?

·          Customer focus, maintaining the highest standards of authentic service to create memorable experiences every time.

·          Excellent communication skills to create connections with diverse customers and share information clearly

·          Great teamwork and a positive attitude 

·          Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

·          You will be also fluent in English.

This position is full-time and will require working weekend and/or evening shifts. 

Position requirements also include being able to stand throughout the shift and the ability to lift and carry moderate weights.