Hilton Orlando is searching for a talented Food and Beverage Supervisor to join the team at Scratch Market. 

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Our hotel, which features over 1,400 guest rooms is located near International Drive and directly connected to the Convention center. Scratch Market is the hotel's 24-hour gourmet marketplace that specializes in all things comforting and freshly made: the finest freshly ground Espressos and Coffees and gourmet, whole-leaf teas. SNACK on pastries, sandwiches, pizzas and sides made from scratch in our kitchen daily with the freshest ingredients from local purveyors, cage-free eggs, and responsibly sourced products. Hours: Open Daily; 24 hours

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The ideal candidate will be a passionate, hands-on, organized leader with experience in high-volume coffee shops or marketplaces. They will oversee daily operations, manage a team of 20–25, and uphold Hilton standards. Barista experience is required, along with a positive, motivating attitude and a passion for leadership growth. This is an excellent entry-level opportunity in food and beverage management. Prior hotel and supervisory experience is a plus but not required.

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Shift Pattern: Open availability, including weekdays, weekends, and holidays as required. 

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Pay Rate: $20.80 per hour

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What are the benefits of working for Hilton?

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Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune!

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We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

\n\nAccess to your pay when you need it through DailyPay \nMedical Insurance Coverage – for you and your family  \nMental Health Resources \nBest-in-Class Paid Time Off (PTO)   \nGo Hilton travel discount program  \nSupportive parental leave \nMatching 401(k) \nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount \nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) \nCareer growth and development  \nTeam Member Resource Groups \nRecognition and rewards programs \n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

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What will I be doing?

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A Food & Beverage Supervisor is responsible for supervising the services in Scratch Market to ensure delivery of outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

\n\nSupervise, support, assign daily work, and train team members in all outlet activities and operations \nSupport and assist team members in handling guest inquiries and requests and in resolving guest complaints\nDemonstrate strong menu knowledge\nMonitor product quality and service and satisfaction trends\nAssist in monitoring inventory and inventory control \nMaintain cleanliness of the outlet\nEnsure compliance with health, safety, sanitation, third-party liability, liquor laws and alcohol awareness standards and procedures\nUse proper cash handling and accounting procedures to total, process and collect payments from guests\nCreate revenue-generating promotions\nPerform additional duties, as required\n

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!