Operational

· To be fully aware of all events and activities within Food Beverage hotel on a day to day basis.

· To provide a courteous, professional, efficient and flexible service at all times following the Operational Standards of Hyatt Place Melbourne Caribbean Park.

§ To be responsible for an assigned section within the Restaurant or event area.

§ To seat, present menus, take orders, serve food and beverage to guests according to the established sequence and procedures.

§ To set up, clear and reset designated work areas.

§ To be fully conversant with all services and facilities offered by the hotel.

§ To perform opening and closing procedures established for the place of work assigned.

§ To have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up-sell alternatives.

§ To ensure that the place of work and surrounding area is kept clean and organised at all times.

§ To monitor operation supplies and reduce spoilage and wastage.

§ To report lost and found items.

§ To assist in identifying all training needs.

§ To conduct on the job training.

§ To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

· To deliver the brand promise and provide exceptional guest service at all times.

· To keep a positive and professional relationship between all departments across the Hotel and Food Beverage.

· To provide excellent service to internal customers in other departments as appropriate.

To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.

Operational

· To be fully aware of all events and activities within Food Beverage hotel on a day to day basis.

· To provide a courteous, professional, efficient and flexible service at all times following the Operational Standards of Hyatt Place Melbourne Caribbean Park.

§ To be responsible for an assigned section within the Restaurant or event area.

§ To seat, present menus, take orders, serve food and beverage to guests according to the established sequence and procedures.

§ To set up, clear and reset designated work areas.

§ To be fully conversant with all services and facilities offered by the hotel.

§ To perform opening and closing procedures established for the place of work assigned.

§ To have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up-sell alternatives.

§ To ensure that the place of work and surrounding area is kept clean and organised at all times.

§ To monitor operation supplies and reduce spoilage and wastage.

§ To report lost and found items.

§ To assist in identifying all training needs.

§ To conduct on the job training.

§ To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

· To deliver the brand promise and provide exceptional guest service at all times.

· To keep a positive and professional relationship between all departments across the Hotel and Food Beverage.

· To provide excellent service to internal customers in other departments as appropriate.

To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.

Customer Service

Customer Service