**Description:** **Operational** · To be fully aware of all events and activities within Food & Beverage & hotel on a day to day basis. · To provide a courteous, professional, efficient and flexible service at all times following the Operational Standards of Hyatt Place Melbourne Caribbean Park. § To be responsible for an assigned section within the Restaurant or event area. § To seat, present menus, take orders, serve food and beverage to guests according to the established sequence and procedures. § To set up, clear and reset designated work areas. § To be fully conversant with all services and facilities offered by the hotel. § To perform opening and closing procedures established for the place of work assigned. § To have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up-sell alternatives. § To ensure that the place of work and surrounding area is kept clean and organised at all times. § To monitor operation supplies and reduce spoilage and wastage. § To report lost and found items. § To assist in identifying all training needs. § To conduct on the job training. § To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. · To deliver the brand promise and provide exceptional guest service at all times. · To keep a positive and professional relationship between all departments across the Hotel and Food & Beverage. · To provide excellent service to internal customers in other departments as appropriate. To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work. **Qualifications:** Customer Service **Primary Location:** AU-VI-Melbourne **Organization:** Hyatt Place Melbourne, Caribbean Park **Job Level:** Part-time **Job:** Food and Beverage **Req ID:** MEL003328 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.