Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job DescriptionAt GDIT, your work has purpose. We’re supporting the Veterans Benefits Administration (VBA) with the Unified Claims Acceleration Platform (UCAP)—a mission-critical solution that accelerates claims processing, reduces backlog, and directly improves the lives of Veterans and their families.
Join our team as a Functional Analyst with expertise in the Freedom of Information Act (FOIA) and Privacy Act (PA), supporting the Unified Claims Acceleration Platform (UCAP). This high-impact solution accelerates the delivery of benefits to Veterans and their families. As a Functional Analyst supporting the Department of Veterans Affairs (VA) and operations, you’ll serve as a critical bridge between mission stakeholders and technical delivery teams. Your work will translate business needs into actionable requirements and help shape system improvements that deliver measurable outcomes for agency programs.
Whether analyzing user needs, supporting system development, or guiding workflow improvements, you’ll enable more intelligent decisions and more effective outcomes in areas like healthcare, benefits delivery, logistics, or compliance.
Responsibilities:
· Analyze FOIA / PA mission requirements, business processes, and workflows to identify operational and system gaps.
· Collaborate with stakeholders to gather, document, and refine functional and technical requirements.
· Assist in the development of use cases, user stories, process diagrams, and interface mockups.
· Support system testing and user acceptance testing (UAT) by developing test cases and validating outputs against requirements.
· Contribute to documentation, including functional specifications, SOPs, training materials, and knowledge bases.
· Work closely with product managers, developers, and QA staff to deliver secure, user-centered solutions that meet high standards.
Qualifications:
· Bachelor’s degree in Business, IT, Public Administration, or related field (or equivalent experience).
· 3–7 years of experience as a FOIA / PA Veterans Service Representative (VSR)
· Strong understanding of SDLC or Agile methodologies and project lifecycle stages.
· Experience gathering and documenting business, functional, or technical requirements.
· Ability to translate stakeholder input into actionable plans for development and configuration teams.
· Excellent written and verbal communication skills.
· Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
Why Join Us:
· Purposeful Work: Support public-sector missions that matter—healthcare, benefits, national security.
· Collaboration: Work alongside technical and mission experts to solve real-world problems.
· Flexibility: Remote-friendly culture and healthy work-life balance.
· Career Growth: Access to training, mentoring, and advancement opportunities.
· Benefits: Competitive compensation, healthcare, 401(k), PTO, and more.