At AIG, we are reimagining the way we help customers to manage risk. Join us as a FNOL Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. FNOL Claims Call Center AIG Claims Call Center Team is the first service role in notification to claims in Auto Claim and non-motor accidents. Our role is to provide the highest level of customer service and satisfaction that our customers can expect from our services, including providing information about our claims services when they contact our call center. Our team must be knowledgeable, responsible, have the ability to systematically solve customer problems, and understand the role of the professional service provider to support the continued growth and development of our business and organization. Moving forward as a business, we are rethinking the way we do business and reshaping our roles, responsibilities, and career paths. Our goal is to unlock the full potential of each of our employees, so they can grow as professionals and add value to our customers and AIG. How you will How you will create an impact Your key role is to be part of the FNOL Claims Call Center team that will serve customers who need assistance and create the highest satisfaction for customers and those who contact to notification accidents or inquire about claims. You will have to have deep product knowledge, be quick-witted and a good listener to handle customer situations with professionalism. Most importantly, you will be responsible for the assigned duties and work as a team. Have good working relationships in working together to drive the team to achieve goals and achieve mutual career success. Responsibility during work hours is important for FNOL Claims Call Center. Accidents can happen at any time, so you must be ready to always provide service. No matter when a customer calls, you must be ready to answer the call quickly and be ready to replace each other with colleagues so as not to abandon the call unnecessarily. What you’ll need to succeed • Experience in notification accident and able to listen and converse in English • Expertise and knowledge of products in insurance industries • Responsible for work duties and maintain flexible working time frame • Good listener and mature in analyzing customer issues and problem solving • Proficiency in using various operating systems and able to learn new skills Are you ready to take your career to the next level? We would love to hear from you. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: OP - Operations AIG Insurance (Thailand) Public Company Limited (Thailand)