By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Key roles 

This position is within the Motor Claims Team and will include the triage (filtering claims), registration and allocation of motor claims notifications received. It will also include administration support to the motor claims handling teams, as and when required.   

Specific responsibilities (including but not limited to) 

Under the overall direction of the Manager/Team Leader and working in collaboration with claim support colleagues and fellow motor claims handlers (as appropriate) the Agent’s responsibilities may include: 

First Contact with Insured/ Claimant/Third Party (predominately over the phone and some paper notifications) 

Capturing all claim details accurately and ask probing questions where necessary  

Triage and assessment of claim notification 

Data Entry /case allocation /information collation 

Active engagement to promote network aligned services to benefit Customer and their experience 

Sending instructions to aligned service providers  

Liaison with internal experts for technical advice 

Issuing relevant documentation to the insured 

Direct broker engagement particularly in respect of Commercial Fleet policies 

Ensuring high quality data input to minimise re-entry or update 

Processing (including where appropriate scanning) and timely action of mail and claim related documentation  

System and data integrity, ensuring full records are kept regarding claims management 

Engage with a mentor to assist in career development and progression 

General administration duties including generating claims settlements and raising bordereaux 

Qualifications/skills 

Insurance, broking or claims background a distinct advantage but not essential  

APA or higher, or working towards APA a distinct advantage but not essential  

IT literacy including database usage 

Highly motivated, proactive and with excellent influential skills to influence both internally and externally 

Possess excellent communication skills, both written and verbal 

Possess a high level of organisational skills and problem-solving ability  

Have proven team-working skills and the ability to see the "big picture" 

Possess an ability to maintain focus, control and positivity under pressure 

Experience 

A basic knowledge of Motor Claims classifications or Motor Policies and processes a distinct advantage, the successful candidate will have worked previously in a fast-paced environment, with a demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn.  

Must have experience working in a pressurised environment with deadlines with a full understanding of market agreements / developments and quantum  

Benefits of working for Sedgwick in Ireland 

Bike to Work Scheme 

Tax Saver Travel Scheme 

Discounted onsite Gym Membership (Dublin 4) 

Discounted onsite Montessori (Dublin 4) 

EAP – Employee Assistance Programme  

Health Insurance Scheme 

Life Cover 

PHI – Permanent Health Insurance 

Exams & Professional Membership Fees 

Professional and personal development opportunities 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.  

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.