This role covers South Wales and the Midlands with travel required based on business need. 

 

Why join us 

As an FM Delivery Manager means being at the forefront of facilities management delivery across various sites, where you can make a tangible impact on ensuring quality FM services are provided to colleagues and customers. With a focus on continuous improvement, stakeholder management, and operational excellence, you will have the opportunity to drive positive change, forge strong relationships, and uphold the highest standards of health and safety while managing FM operations. As part of a collaborative and supportive environment, you will be empowered to take ownership, drive innovation, and deliver exceptional service, making a real difference within a dynamic and customer-focused team. 

 

What you'll do 

You’ll proactively manage data-led FM delivery across sites within your remit, providing direction and prioritisation to site-based technicians, and collaborating with the control centre to support in being the third level of escalation in the FM service model. You’ll manage suppliers and work orders, and represent the FM department by fostering strong relationships with stakeholders. You’ll oversee the smooth running of FM work orders, minimising aged WOs, and adhering to processes to ensure a quicker time to fix. Additionally, you will lead on key processes both remotely and on the ground, depending on need, focus on improving FM delivery, and drive continuous improvement in service and supply chain, to reduce asset downtime and minimising impact to colleagues and customers, all while maintaining knowledge of H & S and legislative requirements to ensure compliance. 

 

Who you are 

You have a strong background in managing FM service delivery and operations, ensuring quality and efficiency in facilities management. Your expertise in prioritising work orders, managing suppliers, and resolving complex issues within the FM sector showcases your ability to drive continuous improvement and enhance service levels. With strong stakeholder management and communication skills, you excel in representing the FM department, forging strong relationships with stakeholders, and delivering exceptional FM services while adhering to H & S requirements and legislative frameworks. 

 

Essential criteria  

Strong stakeholder management experience, including up to RSD level.   Proven relationship building skills.   Knowledge of budget management.   Strong written & verbal communication skills.   Self-starter approach to risk-assessed prioritisation of tasks.  

 

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