The Floral Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service.  He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Department.  He/She coordinates human relations for the Department and ensures execution of all company and department policies and procedures on a timely basis. 

 

Key Responsibilities: 

When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest 

Responsible for hiring, training and performance management of team members 

Responsible for communication of information distribution to entire department 

Responsible for maintaining positive atmosphere, spirit and morale within the department 

Demonstrate effective leadership skills by managing time and delegation 

Develop team members and future leaders utilizing available materials and systems 

Support and execute division concepts and programs 

Accountable for executing and meeting financial goals 

Responsible for identifying areas of opportunity throughout the store and within the department 

Ensure quality and consistent product availability and solutions to our guests 

Responsible for safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets 

Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same 

Oversee that department systems and processes are utilized consistently and correctly 

Direct meetings with the department leadership team to effectively plan production and promotion goals 

Verify team member schedules against business needs 

Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management 

Verify all books and manuals are kept updated 

Oversee inventory process and reporting 

Approve all purchase orders and maintain adequate levels 

Order and adjust standing orders for flowers, plants, and related merchandise and supplies 

Assist and lead designers and sales clerks in completing their tasks 

Demonstrate good conflict management skills 

Perform other duties assigned by upper management 

 

Key Requirements: 

Must be 18 years of age or older 

High School Diploma or equivalent 

Minimum of 1 year experience in floral retail 

The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members.   

Ability to work and communicate with all levels of management and subordinates in a professional manner 

Ability to self-motivate, problem-solve and work with minimal supervision 

Working knowledge of plants and flowers 

Able to work in varied temperatures 

Independent mobility within the department - standing and walking for 8-10 hours, squatting and climbing 

Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking   

Ability to lift and carry items weighing up to 30 lbs. and push and pull up to 100 lbs. 

Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email). 

Ability to work at fast-paced, but efficient and controlled manner 

Must be flexible to work various hours/shifts, including weekends and holidays 

Must attend meetings, including out-of-town, requiring overnight stays 

Must be able to transfer to another store within the area 

Ability to function as a team member and get along with others 

 

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.