Duties and Responsibilities Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service. Assist customers by suggesting products that meet their needs. Use suggestive selling and other sales techniques via telephone, in‑store intercom, and one‑on‑one interactions. Answer incoming calls promptly and professionally; resolve customer complaints and escalate to the Store Director when necessary. Take special orders from customers both in person and over the phone. Floral Operations & Merchandising Order balloons, helium tanks, plants, flowers, accessories, and supplies; ensure product freshness and variety. Monitor and respond to special‑occasion merchandising needs, sales trends, seasonal promotions, and customer feedback. Plan daily operations and monitor production processes in accordance with company procedures and profitability goals. Upgrade plants, make bows, inflate balloons, and prepare bouquets. Create floral designs that meet Company standards. Maintain and uphold all floral department standards, including floral upgrades, balloon upgrades, and candy arrangements. Assist designers and sales employees with task completion. Staff Leadership & Training Monitor employee productivity and evaluate performance. Maintain knowledge of all department duties, including opening and closing procedures. Schedule, supervise, train, and assign duties to department employees. Train staff on store policies, sales processes, and record‑keeping requirements. Apply strong working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Initiate personnel actions including pre‑employment interviews, transfers, promotions, and disciplinary actions. Inventory, Reporting & Shrink Control Prepare sales and inventory reports; conduct physical inventory every four weeks. Process administrative paperwork and maintain accurate department records. Control shrink and manage costs effectively. Ensure proper code‑date compliance for all department products. Receiving, Quality Control & Product Handling Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting product quality, and reporting shortages. Stock, rotate, and properly package product according to temperature and storage guidelines. Properly condition and handle indoor/outdoor plants, shrubs, and flowers. Follow correct processing procedures for all cut flowers. Implement correct product preparation techniques. Operate equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire tools, hot glue guns, spray paint, heat‑sealing machines, and helium tanks. Safety, Compliance & Store Standards Comply with all workplace safety rules and regulations. Ensure accurate pricing and signage throughout the department. Maintain safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas. Ensure code‑date compliance as required. Implement emergency procedures in the event of equipment or computer software malfunctions.