The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. The hotel includes 144 spacious suites designed by Joseph Dirand, alongside a collection of distinctive dining and entertainment spaces—providing a stage for progressive ideas, voices and expression.
Serra is a vibrant, Mediterranean-inspired dining destination rooted in seasonality, simplicity, and genuine hospitality. As Floor Manager, you will lead the restaurant floor during service, setting the pace, coaching the team, and ensuring every guest experiences the warmth, energy, and attention to detail that define Serra.
The Role
As Floor Manager, you will be a visible and confident leader on the floor, responsible for service flow, guest engagement, and team performance. Working closely with the Restaurant Manager and kitchen team, you will help deliver seamless service in a fast-paced, high-quality dining environment.
Key Responsibilities
Lead and coordinate the restaurant floor during service
Set service standards and lead by example through hands-on service
Build strong guest relationships, recognising regulars and personalising experiences
Support training, coaching, and development of the service team
Manage service flow, table turns, and team deployment
Handle guest feedback with confidence, care, and ownership
Ensure brand standards, presentation, and cleanliness are consistently maintained
Work collaboratively with kitchen and bar teams to deliver smooth service
About You
Previous experience as a Floor Manager, Assistant Manager, or Supervisor in a quality-led restaurant or luxury hospitality environment
A natural host with strong leadership presence and emotional intelligence
Calm, organised, and confident during busy services
Passionate about food, wine, and Mediterranean hospitality
Detail-focused while maintaining a warm and approachable style
Flexible and adaptable in a dynamic hospitality environment
What We Offer
The opportunity to work within a flagship Rosewood hotel in London
Career progression within Rosewood Hotel Group
A supportive, collaborative, and high-performance culture
Competitive salary and benefits
Ongoing training and development opportunities
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About RosewoodRosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.