Job Description

As Floor Manager, you’re at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose - setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experienceAnalyse sales data and collaborate with the Store Manager to maximise department performanceLead and motivate a team of Sales Advisors to consistently achieve service and presentation standardsSupport recruitment efforts and ensure effective onboarding and training for new team membersIdentify and nurture future talent, contributing to development plans that support team progressionOversee daily store operations, ensuring efficiency and alignment with brand standardsAct as a brand ambassador, consistently delivering the best possible experience for every customerStep into the role of Store Manager when required, ensuring continuity in leadership and performance

QualificationsGood knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.Comfortable working varied hours, including evenings, weekends, and holidays.

Preferable but not mandatory

Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

This is a full-time position offering 37 hours a week, starting as soon as possible.

Apply by sending in your CV in English as soon as possible, no later than 04.01.2026. Due to data policies, we only accept applications through career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to this, Denmark-based colleagues also receive:  

PFA Pension and Health InsuranceEducation, Development, and Open DialoguesCompany AgreementsCelebrations and Traditions

Inclusion & Diversity 

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.  

Company Description 

Weekday is where culture moves fast and expression runs deep. Your everyday remix wrapped in denim. Too much, not enough, perfect. A wardrobe of contrasts: Effortless basics, monochrome shades, and edgy cuts. The signature jeans that go with everything—and express it all. More than fashion - it’s a moment, a mood, culture in motion. Every version, all at once.