Manages a company owned Integrated Business Solutions (IBS) location or locations.  Meet customer expectations of providing timely service and value.  Sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized. 

Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs.  Fosters a positive relationship between the customer and staff through meetings and open discussions.   

Position Performance Measures:

Customer Satisfaction

Inventory Management/ROI

Utilization of available tools for tracking value added items for the customer

Maintain and develop local non-NAPA vendor relationships

Responsibilities:

Responsible for covering vacations and call outs throughout the LA District including Riverside County

Help with special projects including inventory and procedure rollouts.

Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs,  problems/concerns and to address them both quickly and effectively

Develop good customer relations and maintain a high level of service to the customer

Respond timely to customer sales and service questions

Understand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectations

Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs.

Maintains customer satisfaction by serving customer, securing right part, and resolving issues.

Understands customer/technicians specific needs and requirements.

Maintains inventory and ensures parts stocked in correct location.

Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix.

Sources all parts needs for customers by utilizing various approved IBS vendors.

Uses non-company approved line codes appropriately.

Understands and maintains the buy-out PO process.

Maintains all special order information in the Hub system.

Understands, and has the ability to input information in, the customers fleet management software

Communicates to customer the status of all pending orders.

Understands our service level agreements with our IBS customer.

Participates in training as needed and required.

Performs all other associated tasks as assigned by management.

Follows all IBS policies and procedures.

Completes all available IBS operations training provided by company.

Operational Excellence:

Ensure proper processes and procedures are utilized to minimize inventory shrinkage

Ensure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate manner

Create a safe work environment, ensuring required hazmat training is completed timely

Understand and comply with NAPA and customer company policies

Responsible for inventory to be bar coded and placed in appropriate bin locations

Responsible for returning non-NAPA excess inventory

Work closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforced

Build relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges

Experience, Education, and Abilities:

HS Diploma or equivalent required

Technical school, and/or college degree a plus

Strong communication skills

Detail oriented

Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.

Possess working knowledge of the organization’s store services

Must possess high character and integrity

Capable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedback

Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives

Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure

Insure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the company

Have a willingness and ability to learn

Possess analytical problem solving skills

Capable of operating a point-of-sale system and cataloging.

Proficient in Microsoft Office and using internet for parts research and sourcing

Ability to learn and use customer fleet management software

Flexibility with working hours, depending on customer and location needs (i.e. emergency overtime related to weather conditions).

Travel required

Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear.

The employee is often required to sit and stoop, kneel, crouch, climb and crawl.

The employee is frequently required to lift and move product of up to 60 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this position, the employee may be exposed to fumes or airborne particles. 

The employee must be capable of moving engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.