Flik Hospitality Group **Salary:** $26 - $26.44 / hour **What makes FLIK click** _What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions._ _We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish._ **Job Summary** Working as a Floating Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Floating Ambassador will be responsible for engaging all Clients and Guests entering the lobby and reception center, and will escort them to their destination. **Key Responsibilities:** + Able to speak freely and warmly, engaging clients and guests while efficiently checking them in at the Reception Desk or escorting them to their destination. + Completing a client generated AM and PM checklist verifying room occupancy. + Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client. + Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes. + Acts as first point of contact for all activities and emergencies, always remaining alert. Serves as point person, taking ownership of any challenges that may arise within the 8 th / 9 th floors, resolving them, or following escalation procedures as required. + Conduct daily proactive floor inspections and liaise/address with FM Supplier to maintain facilities. + Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts. + Respond to all requests (slack, email, etc.) directed to Reception Desk. Handling on-floor conference room activities as needed, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc. + Communicating requests to the appropriate internal support departments. + Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. + Adhering to dress code signature look + Troubleshooting a wide variety of requests and situations, both for guests and for employees + Act as way-finders and hospitality services resource for all guests. + Maintain a clear, presentable working area always. + Other duties as assigned. **Minimum Qualifications:** + Flexible and willing attitude and enjoys being part of a team. + Passionate about great customer service and ensuring employees / visitors have a positive experience when entering the building. + Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms’ employees and guests. + Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios. + Able to remain mobile and/or standing for extended periods during workday + Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly. + Experience in a client service / reception position preferred. **Apply to Flik today!** _Flik is a member of Compass Group USA_ Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.** Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. **Associates at Flik Hospitality are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf **Req ID:** 1501678 Flik Hospitality Group JEANNE M LANE [[req_classification]]