Location: 8162 S Priest Dr, Tempe, Arizona 85284 United States of America Desired Experience: Strong written and verbal communication skills, strong interpersonal skills. Must be detail oriented, organized, and proficient in the use of Microsoft Word & Excel. Strong ability to follow up with emails and phone calls. Ability to motivate and lead a team. Able to work with all levels of management. Duties and Comments: Oversee the day-to-day activities of the CSRs. Manage all CSR weekly schedules, time off, etc. Ensure the team is performing to meet goals. Define clear team objectives. Create actionable plans and strategies to achieve goals and improve efficiency. Interview, hire and provide training opportunities for the team. Address and mediate and customer grievances. Recommended Skills: Business – Management Call Center – Customer Service Computer – Windows, Excel (Spreadsheets), Microsoft Word, PowerPoint Retail – Sales/Customer Service Representative, Management U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.