**126912BR** **Job Title:** Fleet Operations Coordinator **Location:** West Creek-Richmond Corp (0999) **Job Description:** **Position Details:** + Monday - Thursday onsite, with Friday remote day (subject to change). **We Deliver the Goods:** + Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more + Growth opportunities performing essential work to support America’s food distribution system + Safe and inclusive working environment, including culture of rewards, recognition, and respect + Onsite cafeteria. **Position Summary:** The Fleet Operations Coordinator is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings. **Job Responsibilities:** + Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution. + Process misc., fleet violations received, provide appropriate solutions and escalation flow with the time limits; follow up with perspective departments to ensure resolution. + Process all inbound Fleet mail and distribute. + Assist with the Toll program enterprise wide as needed + Assist with the Title recordkeeping of all rolling stock enterprise wide + Knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem-solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills. Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution. + Prepare timely and accurate reporting based on identified KPIs + Able to multi-task and prioritize workload. + Microsoft Word and Excel Proficient. + Performs other related duties as assigned. **Req Number:** 126912BR **Address Line 1:** 12500 West Creek Pkwy **Job Location:** Richmond, Virginia (VA) **Shift:** 1st Shift **Full Time / Part Time:** Full Time **EEO Statement:** Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) . **Required Qualifications:** High School Diploma/GED or Equivalent Experience 1 – 3 Years Customer Service, Industry related Call Center, Basic industry knowledge **Division:** Performance Food Group **Job Category:** Operations **Preferred Qualifications:** Associates/2-year technical 3 – 5 Years Dispatch/Operations, Safety, Customer Service relative to industry. **State:** Virginia **Company Description:** **Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.** **Benefits:** Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)