planning, organizing and supervising the general day-to-day operation for assigned areaanalyzing the workload, determining priorities and staffing capabilities and distributing workdirecting associates’ work following established company policies, procedures and guidelinesmonitoring performance of associates according to established standardsidentifying and resolving problemscommunicating with other departments and customers to ensure customer satisfactioneffectively communicating to associates by facilitating meetings, evaluating, mentoring, coaching and counselingparticipating on project teams.