**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **WE BUILD WHAT MATTERS** Caterpillar’s Oil and Gas & Marine division, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership.  Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. **The Role** To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency. **Additional Information:** + Relocation to Houston, TX is not available. + Up to 10% travel **Job** **Duties/Responsibilities** **include, but are not limited to:** + Condition Monitoring Advisors (CMAs) in the Remote Monitoring Center will monitor the elements of S•O•S SM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data. + Aggregate and correlate the five elements of condition monitoring, where all are available. + Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 1 element. + Provides equipment recommendations to Caterpillar dealers and customers. + Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs. + Provides information for equipment management lead tracking and resolution. + Assists with preparing monthly reports for customers and their Caterpillar dealers. + Participates in ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs as needed. + Communicates verbal recommendations as required to customer and their Caterpillar dealers. + Builds collaborative relationships & acts as a consultant with equipment management personnel. **What You Have:** **Customer Focus** : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge: + Communicates the importance of customer needs/expectations and commits to resolving them. + Researches and verifies customer needs and expectations. + Solicits customer satisfaction feedback and acts on improvement opportunities. + Helps link organizational objectives to customer needs and expectations. + Meets regularly with customers to understand their wants, needs and expectations. **Data Gathering & Analysis** : Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Level Working Knowledge: + Follows proper data gathering and analysis processes and policies. + Reports problems that arise in the data collection process. + Participates in gathering and analyzing an organization's data based on requirements. + Documents data from various sources and in various formats. + Utilizes basic data collection and evaluation tools and techniques. **Service Excellence** : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge: + Provides a quality of service that customers describe as excellent. + Resolves common customer problems. + Responds to unexpected customer requests with a sense of urgency and positive action. + Provides direct service to internal or external customers. + Documents customer complaints in a timely manner. **Decision Making and Critical Thinking** : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Basic Understanding: + Explains characteristics and steps in an effective decision-making process. + Identifies issues and communicates with others when a decision needs to be made. + Names decision makers in own environment and cites examples of past decisions. + Describes types of decisions incumbent may and may not make in own job or function. **Effective Communications** : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: + Delivers helpful feedback that focuses on behaviors without offending the recipient. + Listens to feedback without defensiveness and uses it for own communication effectiveness. + Makes oral presentations and writes reports needed for own work. + Avoids technical jargon when inappropriate. + Looks for and considers non-verbal cues from individuals and groups. **Problem Solving** : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: + Identifies and documents specific problems and resolution alternatives. + Examines a specific problem and understands the perspective of each involved stakeholder. + Develops alternative techniques for assessing accuracy and relevance of information. + Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. + Uses fact-finding techniques and diagnostic tools to identify problems. **Top Candidates Will Have:** + 3-4 years of experience in the product support and/or engineering fields. + Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•S SM Services, and the Service Information System is desired + A degree in engineering, business, marketing and/or equivalent application experience is highly desired **Summary Pay Range:** $87,480.00 - $131,280.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees **Posting Dates:** July 21, 2025 - July 28, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? 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