**Responsibilities** + Provide operational support by performing a range of routine activities using existing systems and protocols. + Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems. + Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports. + Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents. + Act as first-line supervisor of a team providing client service support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues. **Skills** + Understand and effectively use standard office equipment and standard software packages to support business processes. + Connect with clients to strengthen the relationship, meeting personal needs through positive client experiences. + Navigate conversations in which the client is frustrated or unhappy with the organization. + Orient the organization around delivering to the key needs of clients.