DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast 
and friendly Customer Service. 
• Assists customers by making product suggestions, filling special orders and food preparation suggestions. 
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves 
customer complaints and reports to Store Director as needed. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and oneon-one customer interaction. 
• Helps customers with special orders for cakes and other bakery items, including adding 
personalization to baked items. Decorates cakes following decorating instructions for special orders. 
• Trims, cuts and shapes cakes to required sizes. Ices cakes (with a “NO Black Hole” mentality), 
forms designs figures and writes messages on cakes with icing. Ability to form decorations on 
“flower nail” and transfer decorations to cake. Working transit program. 
• Has the ability to recreate, design and customize customers on line and magazine photos. 
Possesses skills including: Swags, Drapes with fondant, hand formed roses, simple gum paste 
flowers, simple bows, cut out using rolled fondant, marble, color rolled fondant, cover and enrobe 
cakes in fondant, “whimsical cakes” and shaped cakes. Able to create advanced boards and 
designs. 
• Must know the proper construction of a wedding and grooms cake. 
• Follows the cake manual and proper weight of icing on cakes. Uses the cake decorator production 
list.
• Meets production requirements of $90 to $100 retail dollars per hour. 
• Neatly stores finished and unfinished cakes to maintain quality. 
• May be asked to slice bread and prepare all bakery items, including proofing, baking, packaging and icing 
product. 
• Implements proper and efficient product demonstrations, preparation and packaging techniques.
• Helps train, mentor and develop other employees on basic cake decorator skills. 
• Maintains bakery case cleanliness, visual appeal and inventory levels. Responsible for ensuring the proper 
cleanliness, sanitation and appearance of bakery area and equipment and for ensuring a safe work 
environment. 
• Ensures temperatures are maintained in all phases of preparation, display and storage. 
• May assist with physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory 
levels according to division directives. Stocks and rotates product. Maintains and organizes cooler.
• Builds displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department. 
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee 
Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ability to follow and maintain department standards.
• Implements effective promotional and seasonal displays.