Job Description – Five Star Cake Decorator Duties & Responsibilities Customer Service Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service. Assist customers with product suggestions, special orders, and food preparation ideas. Answer incoming calls professionally; resolve customer concerns and escalate to Store Director when needed. Utilize suggestive selling techniques via phone, in‑store intercom, and customer interactions. Cake Decorating & Production Prepare, trim, cut, shape, and ice cakes following established specifications (including “No Black Hole” icing standard). Personalize products and decorate cakes per customer requests and special-order instructions. Create decorations using icing, flower nails, fondant, gum paste, and other mediums; ability to transfer designs to cakes. Recreate or customize designs from online images or magazines. Demonstrate advanced decorating abilities including: Swags, drapes with fondant Hand‑formed roses Simple gum paste flowers Bows and cut‑outs using rolled fondant Marbled fondant Covering/enrobing cakes in fondant Whimsical cakes and shaped cakes Advanced boards and display designs Understand proper construction of wedding and groom’s cakes. Follow cake manual standards, including proper icing weights and use of the production list. Meet production expectations of $90–$100 retail per hour. Properly store finished and unfinished cakes to maintain quality. Bakery Operations Assist with slicing bread and preparing bakery items (proofing, baking, packaging, icing). Perform product demonstrations using proper preparation and packaging techniques. Help train and mentor employees on basic decorating skills. Maintain bakery case cleanliness, product appearance, and inventory levels. Ensure all bakery equipment and areas meet sanitation and safety standards. Monitor and maintain proper temperatures during preparation, display, and storage. Inventory, Stocking & Merchandising Assist with physical inventory every 4 weeks. Control inventory to maintain adequate product quantity, quality, and freshness. Stock and rotate product; organize the cooler and discard outdated items. Build displays, implement promotional and seasonal merchandising, and maintain a clean work area. Ensure proper code dating practices for all products. Follow company policies as outlined in the Albertsons/Tom Thumb Employee Handbook. Perform receiving duties: break down loads, verify orders, inspect quality, report shortages, and follow temperature and storage guidelines. Maintain backup cake inventory in the freezer using production sheets. Administrative Responsibilities Accurately complete and monitor daily log sheets, production charts, Sales & Labor, and other required paperwork. Control shrink and costs through proper handling, storage, and inventory rotation. Ensure correct product signage and compliance with labeling laws, federal/state regulations, and company policies. Safety & Compliance Ensure workplace safety, sanitation, and cleanliness across the sales floor, work areas, freezer, cooler, equipment, prep, and display areas. Maintain code‑date compliance and adhere to all sanitation regulations. Follow emergency procedures for equipment or software malfunctions. Perform all job duties with honesty, integrity, and accuracy.