At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

The CEN Nordic Disputes Team is a small but happy team of experts. We take on our super hero cape to help Customers who might have been debited incorrectly or… not. A Customer who raise a disputed transactions are helped in our team. We strive to deliver an investigation, a resolution, an explanation and increased Customer Satisfaction within set and expected time frames.

Are you the one who will help us solve mysteries? We are looking for a Team Player who is structured and can communicate well both to Customers but also internally.

In our team we’re ready to help each other out, you will not be one of those who has just one thing to do, we aim to be flexible and help where we can so prepare to learn and have various daily tasks!

Minimum Qualifications:

Fluent in Finnish and English. Swedish and Norwegian is an advantage.Be a good administrative person.Enjoy structure.Keep the Customer Experience in mind at all times.Be organized and good at communicating.You’ll need an eye for detail.You learn quickly.You like to analyse documentation and compare it to guidelines.

Employment eligibility to work with American Express in the Sweden is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:

 

Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counselling support through our Healthy Minds programCareer development and training opportunities

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.