Job Description Fines Officer

Location: Birmingham, B4 6QA
Hours: Full Time, Monday to Friday, 9-5 (flexibility required)
Pay: £12.36 per hour, increasing to £12.53 after 12 weeks
Contract: Until September 2025, with potential for extension
Working Pattern: Initially fully onsite. Once trained, hybrid working (one week in the office, one week from home)

About the Role

We are currently recruiting for a Fines Officer to join a respected government department in Birmingham. This is a fantastic opportunity to build experience in the public sector within a supportive and structured environment. Full training will be provided.

Key Responsibilities

Handling inbound calls and responding to challenging queries

Processing administrative tasks including correspondence, write-offs, reports, and account checks

Reviewing and managing enforcement cases

Maintaining accurate records using in-house systems

Supporting general enforcement work

What We're Looking For

Previous administration experience

Strong customer service skills

Good attention to detail and the ability to handle sensitive or challenging queries professionally

Willingness to learn and follow processes carefully

Please note: Full in-house training will be provided.

Additional Requirements

Ability to provide three years of referencing information

Willingness to undergo a Standard DBS (Disclosure and Barring Service) check through Brook Street

Interested?

If this sounds like the right role for you, apply online today and take the next step in your career within the public sector.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.