Job Title: Financial Services Representative Job Description Serve as the primary escalation point for complex patient billing and account issues, collaborating with Tier 1 and Tier 2 staff to drive timely resolution. Lead daily team operations, including coaching, performance feedback, training, and onboarding of new team members. Monitor call quality, productivity, and performance metrics, using reports and Excel to identify trends and recommend process improvements. Partner cross-functionally with AR, coding, payment posting, and cash operations teams to resolve billing and payment discrepancies. Oversee patient account activity such as billing, follow-up, adjustments, refunds, discounts, and payment plans. Responsibilities + Manage outreach on delinquent and high-risk accounts to support collection and revenue cycle goals. + Handle patient billing inquiries through inbound and outbound calls, voicemail follow-up, and written correspondence. + Process and post payments, including credit card transactions, ensuring accurate allocation. + Review and reconcile credit balances to maintain regulatory and contractual compliance. + Maintain accurate patient, guarantor, and insurance records, including eligibility verification and claim readiness. + Analyze accounts receivable reports to identify opportunities to improve collections and maximize revenue. + Communicate workflow and policy updates clearly to the team. + Provide operational support during peak or critical staffing periods. + Ensure compliance with all applicable regulations, policies, and procedures. Essential Skills + Experience in accounts receivable, medical billing, and billing. + Proficiency in Microsoft Office and Excel. + Experience with EHR systems. + Medical adjacent expereince is required. + Knowledge of insurance, invoicing, medical billing and coding. + Understanding of medical terminology and revenue cycle. Additional Skills & Qualifications + High school diploma or equivalent required. + 3+ years of experience in medical billing or revenue cycle operations; orthopaedic experience strongly preferred. + Strong proficiency in Microsoft Office and electronic billing systems. + Solid understanding of insurance processes, medical billing standards, and regulatory requirements. + Experience with electronic billing platforms required; ModMed experience is a plus. Work Environment The position is on-site in Bethesda, requiring attendance 5 days a week. Work hours are flexible between 8am-5pm or 7am-4pm. The company promotes a collaborative and innovative environment, especially in the musculoskeletal (MSK) health space. Employees are encouraged to contribute ideas and be part of transformative healthcare solutions. There is an emphasis on continuing education, leadership training, and career development. The culture values innovation, collaboration, and lifelong learning, and offers health & wellness benefits as well as financial benefits. Job Type & Location This is a Contract position based out of Bethesda, MD. Pay and Benefits The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bethesda,MD. Application Deadline This position is anticipated to close on Apr 17, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.