Financial Navigator Oncology

Advocate Sherman Cancer Care Center

FT Days

Bilingual Spanish a plus!

To ensure the highest standards of patient services and financial excellence by providing education and support to patients throughout the continuum of care, meeting a diverse set of patient clinical and financial needs.

Major Responsibilities:
Optimizing Patient Coverage and Care
Program Development and Expansion
Provider Education and Consultation

Education/Experience Required:

BS in Social Work, Finance or Care Management or related field; 3 years managed care experience or 2 + years in oncology care or 3 years customer service experience; claims experience and provider office experience preferred

Knowledge, Skills & Abilities Required:

-Excellent communication and presentation skills -ability to suceed in a changing environment -ability to work independently and prioritize assignments -ability to problem solves and handle difficult calls/situations and maintain professionalism -Excellent organizational skills -Strong analytic skills
N/A

Physical Requirements and Working Conditions:

Employee must be familiar with Federal and State managed care programs; Physician order requirements, consent for treatment guidelines, HIPAA, etc. Customer service background essential, with understanding of and commitment to providing a consistently high-level of service to patients and their families. May be exposed to patients with contagious diseases. Candidate must self direct priorities and balance the clinical coordination with financial navigation responsibilities.