Position Overview: We are currently hiring Complaints/Escalation Specialists to join our team on a 12-month contract assignment. This role is part of the Complaints Department, handling escalated issues across various banking products including credit cards, checking accounts, and business services. Candidates must be comfortable working in a contract role, with potential for extension or early completion based on business needs. Key Responsibilities: + Manage escalated complaints from intake through resolution. + Communicate directly with customers to understand and resolve issues. + Conduct research and collaborate with internal business units. + Document, track, and resolve complaints using a web-based tool. + Handle 5–10 active cases simultaneously, managing various statuses and deadlines. + Review complaints for regulatory and non-regulatory flags and classify risks appropriately. + Respond independently to high-level escalations. + Support internal and external customers with inquiries and complaints. + Perform complex administrative and customer support tasks. Typical Day: + Review and manage complaints in a work queue. + Engage with customers via phone and email. + Collaborate with internal teams to gather information and resolve issues. + Use MS Office Suite and internal systems to document and track progress. + Navigate multiple complaints at different stages while meeting deadlines. Qualifications: MUST HAVES + 4+ years of customer contact experience in Financial Services in roles such as: + Senior Customer Service + Underwriting + Loan/Mortgage Processing + Research + Quality Assurance + Strong verbal communication and de-escalation skills (expect 5+ high-level escalation calls/day). + Proficiency in MS Office Suite (Word, Outlook, Excel, Teams). + Strong pipeline and time management abilities. #priorityeast Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chandler,AZ. Application Deadline This position is anticipated to close on Sep 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.