**Work Shift:** Please see job description for details. **Time Type:** Full time **Department:** CC017110 Admissions **Summary:** The Financial Counselor II is a Medicaid Policy Expert who remains up to date with Medicaid policy and demonstrates accurate interpretation and application of said policies. Identifies and establish opportunities to expedite the application process through document collection, contact with commercial or government agencies, and meeting with families including home visits. The FCII follows best practice as it relates to claim processing by ensuring timely physician enrollment, referral requirements and verification standards. **Additional Information:** **Required Education:** No education requirements **Recommended Education:** High school diploma or GED or equivalent **Required Work Experience:** 2 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experience **Recommended Work Experience:** **Required Certifications:** **Recommended Certifications:** Certified Application Counselor (CAC) - Insurance Marketplace, Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association (HFMA) **Description** 1. Serves as patient financial advocate for Medicaid, SNAP, SSI, and TEFRA enrollment. Works closely with patients and agencies to ensure timely application disposition 2. Performs ARIES duties related to application processing including; timely registration, scanning, tasking, navigation and documentation. 3. Works as an assister for the federally facilitated insurance marketplace. 4. Maintains accountability for Medicaid processing expectations through document collection and verification standards required for application approval. 5. Performs duties as it relates to existing eligibility in the form of retro-active processing, PCP enrollment and changes, corrections to name, address, DOB, or any information that may hinder claim processing. 6. Maintains the pending application report with little to no supervision. Ensures that all applications near an overdue disposition are referred to lead/manager for timely review. 7. Updates demographic collection to hospital EMR as it relates to case processing. This may include, but is not limited to: coverage and guarantor information, verification of benefits, Care teams, referral status and other billing requirements. 8. Maintains the PMCD, PCP and case follow-up work queues 9. Performs other related duties as assigned. Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. _“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.